Please click the links to see specific introduction of the mailing ways.
Sign in 1.When Customers received the goods, please carefully check the model and number of the goods in order to make sure whether the goods received by you is consistent with the one you ordered. If not, you can reject it. But I am afraid we can not provide you with the functions detection on the ground ,so if you find there are any quality problems after you have payed for the goods, please contact with Gendvd Customer Service Centre to ask for after service online or by telephone.
2. For the customers who choose other mailing ways, when you received the goods, please carefully check the overpack. If there is obvious sign of damage, you can reject the goods and promptly inform us. We will deal with it and bear the resulting shipping cost, you needn't worry about that. Hoever, If you complain that the goods are inaccurate or damaged after you have signed in the goods which have obviously damaged overpack , I am afraid we cannot accept and hear a case.
Rules on exchange of goods of Gendvd Online Shop
The rules are formulated based on "Product Quality Law of the PRC", "Law of the PRC on the Protection of the Rights and Interests of Consumers", and the "Three Guarantees" of related products. For all the consumers who buy goods from Gendvd Online Shop, please request to exchange goods in accordance with the following rules.
I. The preparation need to be done beforehand by the consumers who propose exchanging goods. 1. Please contact the Gendvd Customer Service Centre by telephone or email to inform the order's flow numbers and the reasons to exchange goods. 2. Please retain the integrity of the accessory of the goods, such as packaging, spare parts, manuals, warranty card and invoice.
II. Consumers can request to exchange goods under the following circumstances: The circumstances under which consumers can request exchanging goods: A. There are quality problems within seven days after receiving the goods B. During the warranty period, the units have been repaired for three times but still cannot work normally with repair records and proof provided by menders.
III. About the shipping costs arised from exchanging goods 1. Under the following circumstances,consumers should pay the piper: A. consumers did not use the units within three days after receiving the goods, but request to exchange the goods. B. Customers have not contacted the Gendvd Customer Service Centre firstly but mail the goods back to the mall. C. Consumers mail the accessory to the Mall because they did not mail the goods completely with all of the accessory such as the packaging, spare parts and so on at the first time. 2. Under the following circumstances, the Mall sholud pay the piper: A. Customers request to exchange goods because of quality problems within seven days after receiving the goods. B. Customers request to exchange goods within 90 days after receiving the goods because of quality problems and the mall will be responsible for half of the shipping cost.
IV. Under the following circumstances, the Mall will not exchange the goods. 1. The goods have got problems because of the customers' misuse of the goods. 2. The goods are stored or exposed in the unsuitable environment . 3. The goods are repaird, misused, neglected, abused, altered, incorrectly installed without authorization. 4. Force majeure. 5. The goods are damaged because of food or liquid splashed down. 6. The Customers have not contacted the Gendvd Customer Service Centre before exchanging goods. 7. The goods are returned with incomplete or damaged accessory, such as packaging or others. 8. The goods been bought for a long time beyond the quality assurance period. 9. The goods which are not provided by Gendvd Online Mall.
Gendvd Online Shop possesses the final interpretation of the above rules.
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