• Other Shipping Options?
I don't want to pay for such expensive courier delivery. Is there a cheaper option?
The courier shipping options you see during the checkout process online are the only options currently available.

• How can I see my old orders?
Can you give me details of past order number [xxxxx]?
Can you send me copies of invoices for recent deliveries?
It is possible to view and print all your past orders using the My Account page once logged into KNT Factory.

• Do I have to pay taxes?
• How much will the import tax be?
• What about customs duties?
• Do you deliver duty paid?

We don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

HOWEVER - In most countries in the world you have to pay taxes on imported goods. That's life.
The rules are different in every country.
In any one country the rules are often applied differently in different places, and sometimes rather randomly.
KNT Factory is based in China. We are a Chinese company. Therefore anything you buy from us is going to be imported as far as your customs are concerned.
Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country.
As such we cannot, and will not, offer advice about taxes in your country.
As the buyer, it is your responsibility to find out that information before you order.
If you have to pay import taxes and/or additional duties and sales taxes (e.g. VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from China. Unfortunately we can't calculate this for you and there is no way to pre pay it. If you are drop-shipping or sending a gift item to someone please make sure they are aware of the possibility of having to pay taxes when receiving the goods.
If you order goods from us and feel that you've been unexpectedly 'stung' with taxes at your end, please don't blame us.
Please find out as much as you can about your import taxes in your own country before completing your order.

If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether), WE ARE MORE THAN HAPPY TO FOLLOW YOUR INSTRUCTIONS regarding labelling, packing, declarations, invoices, etc. Just tell us what you need and we will let you know what we can do to help.

If you don't tell us anything we will just state on the shipping waybill the "China Nominal Retail Value" and the goods will be declared as Samples. In many countries this still means you're going to have to pay tax to the courier when you sign for the goods.

That is why our overall statement about tax is always as follows:

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Regarding import taxes on products delivered from China, please consult your local tax office. KNT Factory cannot offer tax advice and accepts no responsibility for tax costs incurred to customers importing our goods from China. *******************************************************************************

If you have feedback or useful information regarding import regulations and taxes in your country, please open a "message" support ticket. It will help other KNT Factory members, and with the information we publish in the KNT Factory messages page you will also get a chance to learn more from other business people in your locality.

If you have special instructions for your orders, please always add them to the comments field in the online checkout process. This will ensure that your instructions are followed by our packing/ shipping team. (If we can't follow your instructions, e.g. because you request a declared value that is unfeasibly low, we will contact you before processing your order.)